Contact us

We answer every message. Usually within an hour during business hours, always within one business day.

What we can help with

• Order issues. If you didn't receive your dossier email, check your spam folder, then write to us.
• Refunds. See our Refund Policy. Request within 7 days of purchase.
• Privacy. Data access, correction, or deletion requests under GDPR/CCPA/CPRA — see Privacy Policy.
• Terms. Anything about our Terms of Use or Disclosure.
• Press / business. Same email above; please use subject line "Press" or "Business".

Response times

We aim to acknowledge every message within one business day (typically much sooner). Complex issues (refunds to closed cards, GDPR data deletion verifications, etc.) may take additional time to resolve, and we will keep you informed of progress.

Languages

We respond in English. We can also handle straightforward inquiries in Spanish and Portuguese.

What we cannot help with

Fidelity Check is a novelty entertainment product. We cannot conduct real investigations, locate or contact any person, verify any fact about any person, run background checks, or provide any form of intelligence or surveillance service. If your inquiry is about a real-world situation involving a real person, please consult a qualified, licensed professional (attorney, investigator, counselor, etc.) in your jurisdiction.